Leadership Challenge and Organizational Psychology

  • Course Delivery Options

    In house 

    Do contact us for a proposal for an in house session.

    Description

    Many activities need to be accomplished for achieving project or operational objectives. To undertake these activities successfully many requirements have to be met. They include seeking and providing funding required, monitoring of progress in achieving targets set, interacting with vendors and suppliers, communicating with clients and provision of resources required. This is the leadership challenge leaders face today 

    These activities in turn depend on the support of other organizations, individuals as well as regulatory bodies that may impact or be impacted by the activities being undertaken. These organizations, groups or individuals are stakeholders whose needs have to be taken into consideration. This is where the use of organizational psychology is required.

    The different stakeholders may have needs and expectations that differ and at times conflict with one another. Therefore it is important that all stakeholders are clearly identified and their needs and expectations managed to minimize negative impacts that may affect the activities undertaken to meet the project deliverables.

    This Leadership Challenge and Organizational Psychology Training course is designed to increase awareness of the concept of stakeholder management and to train managers and executives on how to manage the expectations of and balance the conflicting needs of stakeholders.

    It comprises a case study based approach with a high level of interaction and group based discussion geared towards developing an innate understanding of the intricacies associated with managing very diverse stakeholder expectations. It is a very practical, hands-on training program that has been designed with emphasis on interaction, participation and adult based learning.

     

    This Leadership Challenge and Organizational Psychology Training Course usually be conducted in Kuala Lumpur, Malaysia

     

    Skeletal Course Framework

    • DayOne 

    Introduction and Overview

    Stakeholder Management in general

    Definition of stakeholders and stakeholder management

    Stages in stakeholder mapping

    Stakeholder Grouping

    Stakeholder Categorization

    Stakeholder Attitude Assessment

    Facilitator feedback on stakeholder mapping exercise

    Stakeholder Engagement

    Facilitator feedback on practice session based on case study

    Question and answer and wrap up for day 1

     

    • Day Two

    Recap of previous day’s session

    Key requirements for effective stakeholder engagement

    Reactive and Proactive focus

    Positive and Negative feedback techniques

    Developing awareness of self using the TetraMap™ approach

    Developing self and stakeholder awareness

    Adapting to the needs of stakeholders

    Taking positive action for engaging with stakeholders 

    • Day Three

    Recap of previous day’s session

    Key requirements for dealing with difficult stakeholders

    Overview of managing conflicts

    Conflict resolution techniques

    Types of conflicts at the workplace

    The concept of negotiation

    Effective Negotiation and influencing techniques 

    • Day Four 

    Stakeholder Engagement and Performance Improvement

    Key requirements for trust and collaborative effort

    Developing a culture of trust and collaboration

    Elements of trust needed for collaboration

    Competence

    Reliability

    Integrity

    Communication

    Self Trust – Cores of credibility

    Integrity

    Intent

    Capability

    Results

     

    Programme Structure and Methodologies

     

    • Competencies and Business Needs Addressed

    Conflict resolution

    Stakeholder Needs Focus Orientation

    Interpersonal Skills

    Communication

    Leading and Developing Others

    Negotiation 

    • Topics covered

    External stakeholder engagement

    Stakeholder mapping

    Stages in stakeholder management Stakeholder identification

    Importance of stakeholder management

    Definition of stakeholder management

    Stakeholder analysis

    Stakeholder engagement

    Individual change management

    • Presentation / Discussions

    Participants shall be encouraged to share and discuss the following:

    How may individual stakeholder engagement be enhanced

    Why stakeholder management is difficult to undertake in practice

    What approaches for stakeholder engagement is best suited for different situations and for different stakeholder preferences

    • Templates for Stakeholder Management

    Each participant shall be provided with the following stakeholder management templates:

    Stakeholder Analysis Matrix

    Stakeholder Register

    Stakeholder Identification Chart

    Stakeholder Communication Template

    • Video clip presentations

    Participants will be given the opportunity to view relevant video clips that demonstrate the application and usefulness of effective stakeholder engagement techniques

    • Diagnostic Test   

    Participants will be required to undertake the following diagnostic tests:

    My Nature based on TetraMap™

    Active listening skills

    • Self-assessments

    Participants will be assessed on their predispositions and preferences in dealing with stakeholders so that they are aware of the limitations they face and how they need to deal with these limitations when engaging with stakeholders.

    • Role plays

    A role play session involving representatives of different groups will be conducted during the class to illustrate important “do’s” and “don’t’s” when engaging with stakeholders.

     

     

     

    Selected Past Clients

       
     

     

     

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