Course Delivery Options

In house 

Do contact us for a proposal for an in house session.


Many activities need to be accomplished for achieving project or operational objectives. To undertake these activities successfully many requirements have to be met. They include seeking and providing funding required, monitoring of progress in achieving targets set, interacting with vendors and suppliers, communicating with clients and provision of resources required. This is the leadership challenge leaders face today 

These activities in turn depend on the support of other organizations, individuals as well as regulatory bodies that may impact or be impacted by the activities being undertaken. These organizations, groups or individuals are stakeholders whose needs have to be taken into consideration. This is where the use of organizational psychology is required.

The different stakeholders may have needs and expectations that differ and at times conflict with one another. Therefore it is important that all stakeholders are clearly identified and their needs and expectations managed to minimize negative impacts that may affect the activities undertaken to meet the project deliverables.

This Leadership Challenge and Organizational Psychology Training course is designed to increase awareness of the concept of stakeholder management and to train managers and executives on how to manage the expectations of and balance the conflicting needs of stakeholders.

It comprises a case study based approach with a high level of interaction and group based discussion geared towards developing an innate understanding of the intricacies associated with managing very diverse stakeholder expectations. It is a very practical, hands-on training program that has been designed with emphasis on interaction, participation and adult based learning.


This Leadership Challenge and Organizational Psychology Training Course usually be conducted in Kuala Lumpur, Malaysia


Skeletal Course Framework

  • Day One 

Introduction and Overview

Stakeholder Management in general

Definition of stakeholders and stakeholder management

Stages in stakeholder mapping

Stakeholder Grouping

Stakeholder Categorization

Stakeholder Attitude Assessment

Facilitator feedback on stakeholder mapping exercise

Stakeholder Engagement

Facilitator feedback on practice session based on case study

Question and answer and wrap up for day 1


  • Day Two

Recap of previous day’s session

Key requirements for effective stakeholder engagement

Reactive and Proactive focus

Positive and Negative feedback techniques

Developing awareness of self using the TetraMap™ approach

Developing self and stakeholder awareness

Adapting to the needs of stakeholders

Taking positive action for engaging with stakeholders 

  • Day Three

Recap of previous day’s session

Key requirements for dealing with difficult stakeholders

Overview of managing conflicts

Conflict resolution techniques

Types of conflicts at the workplace

The concept of negotiation

Effective Negotiation and influencing techniques 

  • Day Four 

Stakeholder Engagement and Performance Improvement

Key requirements for trust and collaborative effort

Developing a culture of trust and collaboration

Elements of trust needed for collaboration





Self Trust – Cores of credibility






Programme Structure and Methodologies


  • Competencies and Business Needs Addressed

Conflict resolution

Stakeholder Needs Focus Orientation

Interpersonal Skills


Leading and Developing Others


  • Topics covered

External stakeholder engagement

Stakeholder mapping

Stages in stakeholder management Stakeholder identification

Importance of stakeholder management

Definition of stakeholder management

Stakeholder analysis

Stakeholder engagement

Individual change management

  • Presentation / Discussions

Participants shall be encouraged to share and discuss the following:

How may individual stakeholder engagement be enhanced

Why stakeholder management is difficult to undertake in practice

What approaches for stakeholder engagement is best suited for different situations and for different stakeholder preferences

  • Templates for Stakeholder Management

Each participant shall be provided with the following stakeholder management templates:

Stakeholder Analysis Matrix

Stakeholder Register

Stakeholder Identification Chart

Stakeholder Communication Template

  • Video clip presentations

Participants will be given the opportunity to view relevant video clips that demonstrate the application and usefulness of effective stakeholder engagement techniques

  • Diagnostic Test    

Participants will be required to undertake the following diagnostic tests:

My Nature based on TetraMap™

Active listening skills

  • Self-assessments

Participants will be assessed on their predispositions and preferences in dealing with stakeholders so that they are aware of the limitations they face and how they need to deal with these limitations when engaging with stakeholders.

  • Role plays

A role play session involving representatives of different groups will be conducted during the class to illustrate important “do’s” and “don’t’s” when engaging with stakeholders.




Selected Past Clients




Course Delivery Options

In house

Do contact us for a detailed proposal for this topic.


Negotiation is becoming an increasingly important component of our interaction with people who are keen to work with us. It helps resolve conflicts, seek common ground, reassess the actual situation at hand and enables parties to agree on terms of an agreement between them.

Negotiating for results enables participants to negotiate confidently both internally with colleagues as well as externally with interested parties who are associated with the organization. It enhances the organizations ability to derive the best deal available and ensure that the interest of the organization is upheld at all times.

With proper training that is very practically orientated, you will emerge from the workshops convinced that you are better equipped to negotiate and can do so with confidence with one aim – to get results!

Skeletal Course Framework

  • Day One 

Introduction and Overview

Pre Test for Negotiation Skills

Introduction to the concept of negotiation

Overview on Distributive Bargaining

Overview of developing negotiation skill 

  • Day Two

Making effective proposals

Content and style of delivery of effective proposals

Bargaining for an agreement

Techniques for bargaining for an agreement

Styles of negotiation

Red style

Blue Style

Purple Style

Summary of Program Structure


  • 2 days (9 a.m. - 5 p.m.)

Medium of Instruction

  • English

Topics Covered

  • Introduction to Negotiation
  • Distributive bargaining
  • Preparing for negotiation
  • Communications during negotiation
  • Proposal Development
  • Distributive Bargaining
  • Styles of negotiation

Presentation / Discussions

Participants shall be encouraged to share and discuss the following

  • Difficulties associated with undertaking negotiation
  • Why negotiation skills are important
  • How such skills may be developed

Group Based Discussions

  • Participants shall be encouraged to share and discuss the following
    • Methods of improving planning for negotiation
    • Issues faced when developing proposals

Individual Reflection

  • Each participant shall be required to summarize how they will
    • Apply what is learnt in the course

Diagnostic Test

  • Participants will be required to undertake the following diagnostic tests.
    • Your elemental profile

Video Clip Presentation

  • Participants will be given the opportunity to view a video clip entitled
    • Styles of negotiation

Individual Exercises

  • All participants will be required to undertake a pre and post test on negotiation skills before and after the session as a means of evaluating their understanding level


Selected Past Clients  


Course Delivery Options

In house

Do contact us for a proposal for an in house session.


Today’s business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.

This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.


This training problem has been designed to inculcate problem solving and decision making techniques using very well structured approaches. The problem solving techniques shall be introduced through case studies designed to suit the organizational requirements. The decision making approach shall be discussed through interactive sessions on decision making undertaken with the participants. Such an approach is aimed to facilitate the application of key problem solving techniques in practice using problem-solving tools in a work based setting


Programme Content 

The key aspects that shall be covered in the training program shall include: 


  • Introduction to problem solving at work

Meaning of a “problem”

Categorizing problems

Problem solving

Reactive and proactive approach to problem solving


  • Affinity diagrams for applying problem solving techniques

What is an affinity diagram

When to use affinity diagrams

Creating affinity diagrams


Using histograms


  • Interrelationship diagrams to identify areas for problem solving

What is an interrelationship diagram

When to use interrelationship diagrams

Creating inter relationship diagrams

Cause and effect diagrams

Scatter diagrams


  • Tree diagrams for Strategic thinking

What is a tree diagram

When to use tree diagrams

How to use tree diagrams

  • Prioritization matrix developed for problem solving

What is a prioritization matrix

When to use prioritization matrix

How to use prioritization matrix

Criteria for prioritization chart

Pareto charts


  • Matrix diagrams used for problem solving through Strategic thinking

What is a matrix diagram

When to use matrix diagrams

How to use matrix diagrams

Matrix diagram symbols 


Expected Outcomes

From the proposed training program on problem solving through Strategic thinking, it is expected that the participants will be able to improve their problem solving skills in terms of being able to:

  1. Analyze situations effectively to detect the occurrence of problems
  2. Prioritize problems for resolution to ensure optimal use of resources
  3. Define problems clearly so that they may be resolved
  4. Recognize the implication of problems on other related issues
  5. Solve problems using the tools provided
  6. Make decisions to select the best approach to problem solving
  7. Identify key resources needed to solve problems
  8. Engage in effective “people based” problem solving


Target Audience 

  • Senior Managers, General Managers Department Heads, Functional Managers
  • Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.


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