Problem Solving And Decision Making

Course Delivery Options

In house

Do contact us for a proposal for an in house session.


Today’s business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.

This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.


This training problem has been designed to inculcate problem solving and decision making techniques using very well structured approaches. The problem solving techniques shall be introduced through case studies designed to suit the organizational requirements. The decision making approach shall be discussed through interactive sessions on decision making undertaken with the participants. Such an approach is aimed to facilitate the application of key problem solving techniques in practice using problem-solving tools in a work based setting


Programme Content 

The key aspects that shall be covered in the training program shall include: 


  • Introduction to problem solving at work

Meaning of a “problem”

Categorizing problems

Problem solving

Reactive and proactive approach to problem solving


  • Affinity diagrams for applying problem solving techniques

What is an affinity diagram

When to use affinity diagrams

Creating affinity diagrams


Using histograms


  • Interrelationship diagrams to identify areas for problem solving

What is an interrelationship diagram

When to use interrelationship diagrams

Creating inter relationship diagrams

Cause and effect diagrams

Scatter diagrams


  • Tree diagrams for Strategic thinking

What is a tree diagram

When to use tree diagrams

How to use tree diagrams

  • Prioritization matrix developed for problem solving

What is a prioritization matrix

When to use prioritization matrix

How to use prioritization matrix

Criteria for prioritization chart

Pareto charts


  • Matrix diagrams used for problem solving through Strategic thinking

What is a matrix diagram

When to use matrix diagrams

How to use matrix diagrams

Matrix diagram symbols 


Expected Outcomes

From the proposed training program on problem solving through Strategic thinking, it is expected that the participants will be able to improve their problem solving skills in terms of being able to:

  1. Analyze situations effectively to detect the occurrence of problems
  2. Prioritize problems for resolution to ensure optimal use of resources
  3. Define problems clearly so that they may be resolved
  4. Recognize the implication of problems on other related issues
  5. Solve problems using the tools provided
  6. Make decisions to select the best approach to problem solving
  7. Identify key resources needed to solve problems
  8. Engage in effective “people based” problem solving


Target Audience 

  • Senior Managers, General Managers Department Heads, Functional Managers
  • Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.


Popular Links
Professional Certifications
In-house Workshops
Consulting Services
Approved Training Provider with HRDF (PSMB) KMI Authorized Training Partner NHRC Registered Consultant for SMEs Project Management Institute Registered Education Provider SCRUMStudy Authorised Training Partner VMEdu Authorised Training Partner


© 2007-2019 All rights reserved — Sharma Management International Sdn Bhd (767951-X), 16-4 Subang Business Center, Jalan USJ 9/5T, 47500 Selangor, Malaysia. Project Management Institute (PMI), Project Management Professional (PMP), PMBOK, Certified Associate in Project Management (CAPM), PMI Agile Certified Practitioner (PMI-ACP), the PMI Logo, PMP, PMI-ACP, CAPM and the PMI Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. All trademarks are owned by their respective owners. Learn more about our global network.
Like us on Facebook @sharmamgmt Follow us on Twitter @sharmamgtint Subscribe to our YouTube channel Follow us on LinkedIn